Media Temple – False GPU Overages

This post is just for Media Temple Grid Server users.

If you got an email from mt about GPU overages this month, it may have been incorrectly calculated. That’s what happened to me. I normally only use about half my GPUs, and all of a sudden I got an overage warning for April. After fighting with them a bit on how this didn’t make any sense, I got this email…

“On 3/10/07 system engineers rolled out an upgrade (GMR v.1.2) to the (gs) Grid-Server which included many system enhancements and bug fixes. We have since discovered through an analysis of these upgrades, which made several changes to core code and logic, that a miscalculation was introduced to the GPU accounting formula on certain Clusters. Our immediate plans to remedy this situation are as follows:

  1. All GPU related charges from the date range of 3/10/07 to today will be voided and a credit will be issued to your account.
  2. In the best interest of our customers, all GPU accounting and overage fees will be disabled pending a full, forensic analysis of our GPU accounting system.
  3. A new GPU analysis tool is being developed to give you an incredibly detailed view into your GPU usage. This new tool, currently in development, will help you track scripts, software, and files which are causing GPUs to be used. We will be providing further updates on this tool on our weblog.

We regret any inconvenience this may have caused you. Please be assured that (mt) Media Temple will only collect payment for accounting which is 100% accurate and valid. Should you have any questions, please use one of these options to contact our billing department for more information.”

I was pretty frustrated with mt over the past few days, but they seem to be making an effort to ensure there are no incorrect charges. I’ll give them a thumbs up for that.

2 thoughts on “Media Temple – False GPU Overages”

  1. “In the best interest of our customers, all GPU accounting and overage fees will be disabled pending a full, forensic analysis of our GPU accounting system.”

    Things like could be considered overkill, but this is signature of great support. I (heart) mt. :-)

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